My readers will be surprised by this post but the anger, impotence and have had enough. The image speaks alone, ONEMAX is shit in the product, service, customer service at all ... base and I have to say this and I have been experiencing problems with internet connection from the December 17, the day I called Onemax for me to solve the problem. I attended the representative Oviedo Santiago and gave me the claim number No. 1000102358 and told me that in three days I was going to solve the problem. That was the 17th of December. Go sign up!
3 business days passed and he wrote a mail to customer.service @ onemax.com and they answered:
Dear Customer We apologize for any inconvenience sucite today. One of our officers will be contacting you as soon as possible to provide a solution to the case. Sincerely
Customer Service
ONEMAX
'm still waiting for me to call the officer. Tuesday January 7 went to the main office to file my complaint and responded to a representative call me ASTRI, checking on the computer reviewed my claim was still open, I explained my situation and she called a of his fellow expert in the area apparently ° ", a man named Jimmy this I said these words:
What happens is that in December the flow of internet users is very high and this affects the speed of internet , not only Onemax (as company) but also other service providers. In the next 7 days the service is to restore normal, just wait.
I went with the parrot that, hopefully, thinking I was going to solve the problem. The days passed and the service was the same or worse. I wrote another mail to customer.service @ onemax.com and did not even respond. I called two days ago Onemax and I attended a representative, his name Amaurys (can not remember the name) that told me that the claim was still open , but I'd take another claim and there was ME · explode when ¨ and I said ere
Your crazy, eh? you know how long has that claim open and I have resolved, are 34 days I have no damn internet !!!!! Dime .. which would you do instead? dime !!
The representative tells me that I would take the claim and said: do not take anything! and hung up. Today January 21, yet I still have the problem and called back to the central Onemax to see could do with me, the representative who assisted me Francys called Baez, explained my situation, I ordered a speed test (TEST ADSL) and both took the page to load the chosen representative to say the following:
Mr Javier, given that the page still does not rise do a speed test, DO YOU a screen shot and send me that screen shot my email : fbaez@onemax.com. This is to annexed to the claim for the Department . Technical speeds.
I did as I asked and I gave mail reply when I received the information, I am still awaiting response.
then realize that I have right to say that ONEMAX is shit that have to go do a show to the main office, throwing a pair of cunt official serving one. Because of the only way that one is solved in this way and want you to know I'm not going to stop this evil campaign until I solve the problem because my service WAS well before 17 December. So much so that my friends spoke well of the internet service and even the referee to put him ONEMAX, two of which I will not mention names, the service installed.
So you tell me if I'm wrong, if I'm doing wrong, tell me !!
not know already that way proceed, will go to the office to do a show and restore its sheath and I canceled the service but I'm tied up with a 18 month contract (which is a hook). Again, I wonder, what do I do?
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